About Us
A COLLECTION OF EXTRAORDINARY HOTELS
LodgeWorks joins one of hospitality's hottest genres with AVIA, a boutique hotel collection infusing authentic, inspiring design, the highest levels of service and a sophisticated sense of place. This fresh, relaxed take on luxury travel encourages guests to discover the nuances of the destination around them. Embodying “the art of living well”, AVIA creates the atmosphere of a captivating cocktail party hosted by gracious, savvy locals who love to share their city. Guest services, dining experiences and designs are all inspired by local culture and cuisine – all dressed with upscale luxuries and unique amenities.
AVIA Hotels:
OUR INDEPENDENT SPIRIT
LodgeWorks, L.P., is a privately held hotel development and management company in the midst of an exciting portfolio expansion. Based in the American heartland, the LodgeWorks team has a rich history as hospitality brand innovators with industry-leading guest satisfaction, sophisticated development acumen, and an experienced leadership team that has successfully collaborated for more than 20 years.
Brand innovators at heart, the LodgeWorks team has evolved the suite lifestyle experience with their Hotel Sierrasm brand, which selectively blends touches of luxury and pampering with an authentically comfortable lifestyle to satisfy the aspirational mindset of its clientele. In addition to AVIA and Hotel Sierra, the company is expanding its portfolio of owned and managed branded hotels including Hyatt Summerfield Suites®, Hawthorn Suites®, Hilton Garden Inn® and Aloft®.
LodgeWorks, L.P.
8100 E. 22nd Street, Bldg. 500
Wichita, KS 67226-2305
Tel: 316.681.5100
Fax: 316.681.5118
JOIN THE AVIA FAMILY
We at AVIA believe that a unique and inspiring guest experience is a direct result of an exceptional and inspired employee experience. Join a team with great culture and great opportunities at LodgeWorks or AVIA.
CARINO COLLECTION
CARINO Collection is the only hotel sales company that provides a centralized customer database, RFP tools and sales and marketing support for luxury hotels and resorts worldwide. With offices in New York, London, Chicago and Los Angeles, the CARINO Collection is a full service sales and customer information company dedicated to assisting luxury hotels with the global sales process. At the heart of the Collection's suite of services is SalesConnect 2.0TM.
AVIA POLICIES
Cancellations
Reservations must be canceled according to each hotel’s cancellation policy to avoid being charged a penalty. Most hotels charge a minimum penalty of one night room and tax if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are non-refundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events, and conventions.
AVIA has two payment polices depending on which rate you choose to book. All reservations except for prepaid bookings will adhere to the Global Guarantee Policy.
Global Guarantee Policy
- All reservations must be guaranteed with a valid major credit card at the time of booking.
- We reserve the right to cancel any reservation that is not booked with a valid major credit card.
- Guest must present a valid major credit card in his or her name upon arrival at the hotel at which time a credit card authorization will be processed to cover all charges. A sufficient amount of credit must be available to cover all room charges, taxes and incidental charges. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized.
- Cash payment will be accepted upon check-out, at which time the credit/debit card authorization will be released. Once an authorization has been released the credit/debit card issuing bank will determine when your funds can be made available.
Prepaid Guarantee Policy
- Deposit of 100 percent of stay plus tax due at time of booking.
- The credit/debit card provided for this reservation will be charged for the full amount of the stay plus tax and this charge is non-refundable. Please ensure that you have sufficient credit/funds available to cover the charges for your stay. We will be unable to honor any reservation that is made with an invalid credit/debit card or a credit/debit card with insufficient credit/funds available.
- Guest must present a valid major credit card in his or her name upon arrival at the hotel as a security deposit and to cover incidental charges. A credit card authorization will be processed and a sufficient amount of credit must be available to cover the amount authorized. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Please contact the hotel to determine the amount of the authorization required.
- Cash will not be accepted as a deposit, but can be used to pay for any charges upon check-out at which time the credit/debit card authorization will be released. Once an authorization has been released the credit/debit card issuing bank will determine when your funds can be made available.
Commission payments
AVIA pays 10% commission on all non-qualified rates and select qualified rates for stays up to 29 nights. Commissions are paid to travel agents who are registered with ARC (Airline Reporting Commission) and have a valid IATA (International Airline Transportation Association) number. Commissioned rates include: rack/regular, corporate (short and long-term), best available, weekend, holiday, AAA and AARP.
Credit card/guarantee
Each reservation must be guaranteed with a valid credit card at the time of booking. In addition, prepaid reservations and deposits will be charged at the time of booking. We reserve the right to cancel any reservation that is not booked with a valid credit card number. Guest must present a credit card in his or her name upon arrival at the hotel. A sufficient amount of credit must be available to cover all room charges, taxes and incidentals. Cash payment will be accepted upon check-out, at which time the credit card authorization will be released. Exceptions may apply during holidays, special events, or conventions.
Group Reservations
AVIA welcomes group business, but due to the smaller size of our hotels we ask that you contact the hotel directly for group reservations. This way we can do our best to accommodate your group needs. A reservation for five or more rooms, whether booked by one reservation or multiple reservations, is considered a group. Groups must contact the hotel Sales Office for reservations in order to receive special services and group rates. Group services are not available if the reservations are booked electronically or via the internet.
Parties
For the comfort of all of our guests, we do not allow parties or excessive noise in or around guest rooms and suites.
Pets
AVIA is 100% pet-free.
Smoking
AVIA is 100% smoke-free.
Special requests
We will always make our best effort to accommodate you, but please understand when circumstances do not allow us to meet your request. We cannot guarantee any bed type requests made to the property. ADA accessible rooms are available and can be reserved by contacting the hotel directly. AVIA meets all of the guidelines set forth in the Americans with Disabilities Act of 1990.